The ZenTouch™ Command Center provides simple, intuitive tools for you to Create, Dispatch and Invoice your field service jobs.

ZenTouch is unique in that it supports multiple service industry types. Whether you provide service for automotive, HVAC, plumbing or lawn care ZenTouch will address your service business needs.

The Navigation Center

One central navigation center enables you to quickly access everything within ZenTouch. Simply click a button to access the entire suite.

  • Work Orders
  • Customer
  • Schedule
  • QuickBooks Integration
  • Parts and Services
  • Settings

Click for detailed view

Work Order List

  • A complete list of all Estimates and Work Orders
  • Create an Estimates or Work Orders with one easy click
  • Powerful and blazing fast search filters allow you to find any job quickly
  • Narrow your search using the built in date filters

ZenTouch Mobile Work Order List View

Click for detailed view

Estimates or Work Orders

Creating a work order or estimate is a simple task in ZenTouch™. ZenTouch™ provides three service types for you to choose from; Automotive, Asset or property.

  • Work Order and Estimate Numbers are fixed and remain constant as you transition your customer from estimate, work order to final invoice
  • Schedule date and time of job
  • Set job duration
  • Assign work to technician
  • Select Customer
  • Support for customers who have multiple locations
  • Support for multiple technicians on a job
  • Quickly add service or parts that are required for a service call
  • Add special notes that will help your service tech better serve your customer

ZenTouchMobile Work Order

Click for detailed view

Scheduling

Robust Scheduling enables you to actively manage your field service crews and the assigned jobs

  • Quick views of service calls for a day, week or month
  • Drag and Drop features allows you to quickly make schedule changes
  • Double Click a work order to quickly make changes or add additional services
  • Powerful search filters to quickly access a customer work orders

ZenTouch Mobile Work Order Drag and Drop Schedule

Click for closer view

Customers

ZenTouch™ provides some great customer management tools that are integrally tied-into each work order. From the customer tab you can quickly for a specific customer and manage the following:

  • Customer contacts
  • Customer primary and secondary addresses
  • Manage Assets
  • Review and access Work Orders
  • Powerful search filters to quickly access customer work orders

ZenTouch Mobile Work Orders Customer Management

Click for detailed view

System Tools

ZenTouch™ provides a powerful line of tools to manage the ZenTouch™ Mobile Work Order System:

  • Manage your company information
  • Manage users and user roles
  • Support of Tax Rates of multiple states
  • Manage Services and Parts
  • Campaign configuration and management tools
  • Report view of all Work Orders
  • Settings – Turn on/off service types, customize work order and estimate labels
  • QuickBooks integration tools

ZenTouch Mobile Work Order System Management

Click for detailed view

ZenTouch™ Mobile Client

Your service crews can’t be tied to the office. They need customer and work order data instantly so they can better serve your customers. Put the power of ZenTouch™ mobile in their hands.

ZenTouch Mobile Client; iPhone, Android, iPad, Windows Mobile

ZenTouch™ Mobile Features:

  • Underlying Zync™ Framework provide on-line and off-line support
  • Work order and estimate management
    • Complete work orders
    • Convert estimate to a work order
    • Add Service items or parts
    • Update schedule
    • Controlled Pricing
  • Access to customer information
  • Automatic sync. Force sync when needed
  • Digital signature capture
  • Notes to capture customer feedback or technician comments